Refund & Return Policy

Refund and Returns Policy

Refund & Return Policy

Welcome to Happy Huntings. Customer satisfaction is our priority. Please read our Refund & Return Policy carefully before placing an order. By purchasing from our website, you agree to the terms outlined below.

Return & Refund Policy

This Refund & Return Policy explains the conditions under which returns, replacements, and refunds are accepted for products purchased from Happy Huntings.

Eligibility for Returns

We accept returns only under the following conditions:

  • The product arrives damaged or broken.
  • You receive the wrong product.
  • The product has a manufacturing defect.
  • An item is missing from your order.

We do not accept returns for:

  • Change of mind
  • Incorrect product ordered by the customer
  • Color variation due to screen settings
  • Minor variations in handcrafted products
  • Products damaged after delivery because of improper handling

Open Box Delivery (Mandatory)

Open Box Delivery Video Required

To request any return, replacement, or refund, an Open Box Delivery (OBD) video is mandatory.

Please follow these guidelines:

  • Record a continuous video before opening the package.
  • Show the shipping label clearly.
  • Show all sides of the sealed package.
  • Record the complete unboxing without pausing or editing.
  • Clearly show the product inside the package.

Claims submitted without an Open Box Delivery video cannot be accepted.

This policy protects both our customers and our business from fraudulent claims.

Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect product:

Report Within 24 Hours

Please contact us within 24 hours of delivery.

Provide:

  • Order Number
  • Open Box Delivery video
  • Clear product photographs
  • Images of the packaging (if damaged)

After verification, we will arrange a replacement or refund, depending on product availability.

Return Process

Once your request is approved:

  1. Contact our customer support.
  2. Share all required proof.
  3. Our team will review your request.
  4. If approved, return instructions will be provided.
  5. The returned product must be unused and in its original packaging with all accessories.

Products returned without approval may not be accepted.

Refund Policy

Refunds are processed only after:

  • The returned product is received (if applicable).
  • The inspection is successfully completed.
  • The return request meets our Refund & Return Policy.

Approved refunds will be credited to the original payment method within 5–7 business days.

Processing time may vary depending on your bank or payment provider.

Exchange Policy

If the product is damaged, defective, or incorrect, we may offer:

  • A replacement product
  • Store credit
  • Full refund (if replacement is unavailable)

Exchange requests are subject to product availability.

Non-Returnable Products

For hygiene and safety reasons, the following items cannot be returned unless they arrive damaged:

  • Earrings
  • Personal care accessories
  • Customized products
  • Gift cards
  • Clearance or sale items (unless damaged)

Order Cancellation

Orders can only be cancelled before they are shipped.

Once an order has been dispatched, cancellation is not possible.

Shipping Charges

  • If the return is due to our mistake (wrong, damaged, or defective item), return shipping charges will be borne by Happy Huntings.
  • For all other approved returns, shipping charges may be deducted from the refund amount.

Contact Us

If you have any questions regarding this Refund & Return Policy, please contact our customer support through our Contact Us page or email us.

We are committed to resolving your concerns as quickly as possible.

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